Course Objectives:

This course is designed to equip participants with the knowledge and skills to effectively manage and administer service agreements across various industries. By the end of the course, participants will be able to:

• Understand the key elements of service agreements and their role in business operations.
• Draft, negotiate, and review service contracts to ensure clarity and compliance.
• Develop strategies for managing vendor relationships and ensuring contract compliance.
• Implement service level agreements (SLAs) and measure performance against agreed standards.
• Handle disputes and claims effectively, including breach of contract and service failures.
• Ensure that service agreements align with the organization’s strategic goals and legal requirements.
• Integrate risk management and quality control processes in the administration of service agreements.

Target Audience

This course is ideal for professionals involved in the creation, negotiation, and management of service agreements. The target audience includes:

• Contract Managers and Administrators – Responsible for managing service agreements throughout their life cycle.
• Procurement and Purchasing Managers – Overseeing vendor selection and negotiation of service contracts.
• Legal and Compliance Officers – Ensuring service agreements meet legal and regulatory requirements.
• Project Managers – Managing projects that rely on external service providers.
• Vendor Management Professionals – Handling relationships with service providers and monitoring their performance.
• Operations and Supply Chain Managers – Ensuring smooth operations through effective service agreements.