Course Objectives:

By the end of this training, participants will be able to:

1. Introduction to Quality Management in OT Environments

• Understand the importance of quality management in OT systems.
• Differentiate between IT and OT quality assurance (QA) requirements.
• Identify key quality risks in industrial control systems (ICS), SCADA, and process automation.

2. Quality Assurance (QA) Frameworks & Standards in OT

• Learn industry standards for quality management (ISO 9001, IEC 62443, NIST, ISA 95).
• Understand the role of Total Quality Management (TQM) in OT.
• Apply Six Sigma, Lean, and other process improvement methodologies to OT systems.

3. Risk Management & Failure Prevention

• Identify and mitigate quality-related risks in OT infrastructure.
• Implement Failure Mode and Effects Analysis (FMEA) for OT assets.
• Develop predictive maintenance and condition monitoring strategies.

4. Process Control & Continuous Improvement in OT

• Apply Statistical Process Control (SPC) techniques for monitoring OT performance.
• Implement process validation and verification in industrial environments.
• Utilize Key Performance Indicators (KPIs) for OT system efficiency and reliability.

5. Configuration Management & Change Control

• Establish change management processes for OT systems.
• Ensure compliance with version control, documentation, and audit trails.
• Implement robust testing and validation before deploying OT system updates.

6. Data Integrity & Quality Monitoring in OT

• Ensure accurate and reliable data collection from sensors, PLCs, and SCADA systems.
• Implement data validation, redundancy, and anomaly detection techniques.
• Use real-time monitoring and logging for proactive quality assurance.

7. Cybersecurity & Quality in OT Systems

• Integrate cybersecurity best practices into quality management.
• Identify how cyber risks impact system reliability and product quality.
• Implement compliance-driven cybersecurity measures (IEC 62443, NIST CSF).

8. Compliance, Auditing & Regulatory Requirements

• Understand regulatory requirements in OT environments (ISO, FDA, EPA, OSHA).
• Conduct internal and external quality audits for OT processes.
• Ensure documentation and reporting for quality assurance compliance.

9. Incident Management & Root Cause Analysis (RCA)

• Develop an OT-specific incident response plan.
• Use RCA techniques (5 Whys, Ishikawa/Fishbone Diagram) for issue resolution.
• Implement corrective and preventive actions (CAPA) to enhance OT system reliability.

10. Best Practices for OT Quality Management & Assurance

• Establish a culture of continuous quality improvement in OT environments.
• Align OT quality objectives with overall business and operational goals.
• Use digital tools and automation for enhanced QA efficiency.

Target Audience

This training is designed for professionals responsible for quality management, system reliability, and compliance in OT environments. The target audience includes:

• QA/QC Engineers (Quality Assurance & Quality Control)
• Regulatory Compliance Officers
• Industrial Risk Management Experts

• ICS/SCADA Engineers
• OT System Administrators
• Automation & Process Control Engineers

• Reliability & Maintenance Engineers
• Industrial Process Managers
• Production & Manufacturing Engineers

• Cybersecurity Analysts for OT environments
• IT/OT Integration Specialists
• Industrial Network Security Professionals

• OT Infrastructure Project Managers
• Process Improvement & Lean Six Sigma Consultants
• Safety & Risk Assessment Specialists