COURSE OVERVIEW:

In a globalized economy, the quality of a product is largely dependent on the performance of external providers and sub-tier suppliers. This course provides a comprehensive approach to Supplier Quality Assurance (SQA), focusing on the selection, evaluation, and monitoring of partners to ensure they meet the organization's stringent requirements. Participants will learn how to transition from a "transactional" supplier relationship to a "partnership" model based on transparency and shared quality goals.

The scope of this training involves the technical application of ISO requirements for the control of externally provided processes, products, and services (Clause 8.4). Attendees will master the skills of external provider auditing, learning how to plan and conduct on-site and remote assessments of supplier facilities. The curriculum emphasizes the development of supplier quality agreements, the use of scorecards for performance monitoring, and the methodology for managing supplier-related nonconformities.

Coverage includes the risk-based approach to supplier selection, the evaluation of supplier capability through PPAP and other tools, and the legal aspects of quality contracts. Participants will explore techniques for driving improvement in the supply chain through supplier development programs and collaborative root cause analysis. By the end of this course, attendees will be able to manage the risks inherent in outsourcing and ensure a stable, high-quality flow of materials and services into their organizations.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Interpret ISO requirements for the control of external providers.
• Develop a risk-based criterion for supplier selection and evaluation.
• Conduct a professional on-site audit of a supplier’s management system.
• Design a Supplier Quality Agreement (SQA) with clear KPIs.
• Utilize Supplier Scorecards to monitor ongoing performance.
• Evaluate supplier manufacturing capability and capacity.
• Audit the supplier’s implementation of Core Tools (FMEA, SPC, etc.).
• Manage supplier-related nonconformities and corrective actions.
• Lead a Supplier Development program to improve under-performing partners.
• Assess the risks associated with single-source and global suppliers.
• Conduct remote and virtual audits of external providers effectively.
• Foster collaborative relationships with suppliers for mutual benefit.

TARGET AUDIENCE:

Supply Chain Managers, Purchasing Officers, Supplier Quality Engineers (SQE), Procurement Professionals, and Lead Auditors.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.