COURSE OVERVIEW:

Quality is most effective when it is not a standalone initiative but a fundamental component of the organization's business strategy. This course provides senior leaders and quality professionals with the tools to transition from tactical compliance to strategic quality management. Participants will learn how to design a Quality Management System (QMS) that actively supports the achievement of long-term business objectives, revenue growth, and market expansion.

The scope of this training involves the use of strategic planning tools such as Hoshin Kanri, SWOT analysis, and the Balanced Scorecard within an ISO framework. Attendees will explore how to identify external and internal issues that impact the QMS and how to translate these into measurable quality objectives. The curriculum emphasizes the alignment of departmental goals with the corporate vision, ensuring that every level of the organization is pulling in the same direction.

Coverage includes the identification of "Context of the Organization" (Clause 4), the determination of stakeholder requirements, and the integration of risk management into the planning cycle. Participants will examine how to monitor quality performance through executive dashboards and how to adjust the QMS in response to changing market conditions. By the end of this course, attendees will be able to develop a "Quality Roadmap" that delivers tangible business value and secures the organization’s competitive position in the global market.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Define the principles of Strategic Quality Planning (SQP).
• Conduct a SWOT and PESTLE analysis for the Quality Management System.
• Identify and prioritize the needs and expectations of interested parties.
• Align the Quality Policy with the organization's strategic direction.
• Develop SMART quality objectives that drive business performance.
• Utilize the Hoshin Kanri methodology for strategic cascading.
• Integrate Quality Objectives into the Balanced Scorecard framework.
• Map the "Context of the Organization" to the QMS processes.
• Align resource allocation with strategic quality priorities.
• Design an executive dashboard for monitoring strategic quality KPIs.
• Manage organizational risks and opportunities within the planning cycle.
• Evaluate the ROI of quality initiatives on business success.

TARGET AUDIENCE:

Chief Quality Officers, Strategy Managers, Operations Directors, Business Excellence Leads, and Management System Consultants.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.