COURSE OVERVIEW:

In the 2015 and subsequent revisions of ISO standards, the concept of a "Management Representative" was replaced by a direct requirement for "Leadership and Commitment" from top management. This course is specifically designed for executives and senior leaders to understand their non-delegable responsibilities in driving a Quality Management System (QMS). Participants will learn how to transition from simply approving budgets to actively participating in the strategic direction and evaluation of quality performance.

The scope of this training involves the interpretation of Clause 5 (Leadership) across various ISO frameworks, emphasizing the alignment of quality policies with the organization's business strategy. Attendees will explore how to foster a culture of accountability where quality is integrated into every business process rather than treated as a separate compliance task. The curriculum focuses on the leader's role in promoting risk-based thinking and ensuring that the necessary resources are available to achieve intended results.

Coverage includes the management of the internal organizational environment, the promotion of employee engagement, and the execution of high-level management reviews. Participants will examine techniques for communicating the importance of effective quality management and for supporting other relevant management roles to demonstrate leadership in their respective areas. By the end of this course, senior leaders will possess the clarity and tools required to lead by example, ensuring the long-term sustainability and effectiveness of the ISO management system.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Interpret the specific "Leadership" requirements of ISO management standards.
• Aligning the organization's quality policy with its strategic business direction.
• Demonstrate accountability for the effectiveness of the management system.
• Integrate QMS requirements into the organization's core business processes.
• Promote the use of the process approach and risk-based thinking.
• Ensure the availability of essential resources for QMS implementation.
• Communicate the importance of effective quality management to all staff.
• Lead the Management Review process to drive systemic improvement.
• Support department heads in demonstrating leadership in their areas.
• Foster a culture of continuous improvement and customer focus.
• Evaluate the performance of the QMS against strategic business goals.
• Manage organizational change and risks during system transitions.

TARGET AUDIENCE:

Chief Executive Officers, Managing Directors, General Managers, Board Members, and Senior Executives responsible for organizational governance.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.