COURSE OVERVIEW:

ISO Awareness for Non-Quality Personnel is an essential introductory program designed to demystify international standards for employees who do not work directly in a quality department. This course provides a clear and relatable understanding of how ISO standards, such as ISO 9001, impact daily work life and organizational success. By breaking down technical jargon into plain language, the training helps every staff member see their role as a vital contributor to the company’s quality culture and customer satisfaction goals.

The scope of this training focuses on the practical application of quality principles in various departments, including administration, sales, human resources, and operations. Participants will explore the logic behind standardized processes and why following documented procedures is critical for reducing errors and ensuring consistency. The curriculum emphasizes that quality is not just a "management thing" or a "documentation task," but a shared responsibility that makes work easier, safer, and more efficient for everyone involved.

Coverage includes an overview of the Plan-Do-Check-Act (PDCA) cycle, the importance of reporting non-conformities, and the role of employees during internal and external audits. Attendees will learn how to read a quality policy, understand their specific quality objectives, and recognize how their individual performance contributes to the organization's reputation. By the end of this course, non-quality personnel will feel empowered to support the Management System and participate meaningfully in the organization's journey toward continuous improvement.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Define what ISO is and why it matters to the organization.
• Understand the basic structure of a Management System.
• Recognize the Seven Quality Management Principles in daily tasks.
• Explain the meaning and importance of the company's Quality Policy.
• Identify individual quality objectives and how to measure them.
• Describe the Plan-Do-Check-Act (PDCA) cycle in simple terms.
• Understand the importance of following Standard Operating Procedures (SOPs).
• Identify a non-conformity and understand the reporting process.
• Explain the concept of "Customer Focus" from their department’s view.
• Prepare for an audit interview with confidence and honesty.
• Recognize the benefits of a well-implemented system for their own work.
• Contribute effectively to the organization’s continuous improvement efforts.

TARGET AUDIENCE:

Administrative Staff, Sales and Marketing Teams, Human Resources Personnel, Warehouse Workers, Drivers, and any employee not directly in a Quality role.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.