COURSE OVERVIEW:

The ISO 9001 Lead Implementer course is a comprehensive program designed to guide professionals through the process of designing, establishing, and managing a Quality Management System (QMS). This course moves beyond theoretical understanding to provide the practical, step-by-step tools needed to lead an organization toward successful certification. Participants will learn how to build a system that is not only compliant with the standard but also fully integrated into the organization's business strategy.

The scope of this training involves the entire implementation project lifecycle, from initial gap analysis and management commitment to the final certification audit. Attendees will learn how to facilitate the identification of business processes, manage quality risks, and develop operational controls. The curriculum focuses on the role of the implementer as a change agent who must influence organizational culture and coordinate cross-functional teams to achieve operational excellence.

Coverage includes the development of the QMS documentation hierarchy, the creation of performance monitoring systems, and the implementation of internal audit programs. The course emphasizes the importance of a "customer-centric" perspective and the management of risks and opportunities. By the end of this program, participants will have a detailed implementation roadmap, enabling them to lead their organizations through the complexities of QMS development and ensure sustainable quality performance.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Interpret ISO 9001 requirements for implementation projects.
• Lead a team in the development and deployment of a QMS.
• Conduct a comprehensive quality gap analysis for the organization.
• Identify and map business processes and their interactions.
• Facilitate the identification of risks and opportunities for quality.
• Design a Quality Policy and SMART objectives aligned with the strategy.
• Develop a documented information structure (Manuals, SOPs, Records).
• Implement operational planning and controls for products and services.
• Foster an organizational culture of quality and customer focus.
• Establish a framework for monitoring and measuring quality performance.
• Lead the first Internal Audit and Management Review cycles.
• Prepare the organization for a successful Stage 1 and Stage 2 certification audit.

TARGET AUDIENCE:

Quality Managers, Management Representatives, Operations Directors, Consultants, and Project Managers leading ISO 9001 implementation projects.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.