COURSE OVERVIEW:

The ISO 9001 Internal Auditor course is a practical program designed to equip quality professionals with the skills required to assess and improve an organization’s Quality Management System (QMS). In a competitive marketplace, the internal audit is a vital management tool for verifying that processes are meeting customer requirements and that the organization is adhering to its own quality standards. This course provides a hands-on approach to auditing, focusing on the process approach and risk-based thinking.

The scope of this training involves the application of ISO 19011 auditing principles to the specific requirements of the ISO 9001 standard. Participants will learn how to audit the management system clauses, including leadership commitment, operational planning, and performance evaluation. The curriculum emphasizes the auditor’s role in evaluating the effectiveness of business processes rather than just checking for document compliance.

Coverage includes audit planning, evidence collection through interviewing and observation, and the professional reporting of nonconformities. Attendees will explore how to audit customer satisfaction, supplier performance, and the management of change. By the end of the course, participants will be able to provide objective and actionable audit findings that help their organization enhance customer satisfaction and drive continuous improvement in quality performance.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Interpret the requirements of ISO 9001 from an auditor’s perspective.
• Understand the principles of quality management auditing.
• Plan and schedule internal audits for a Quality Management System.
• Construct audit checklists based on the process approach and risk.
• Audit the effectiveness of leadership and management commitment.
• Evaluate the implementation of risk-based thinking in QMS processes.
• Assess the adequacy of resource management, including competence.
• Audit operational planning and the control of products and services.
• Identify and document quality nonconformities and observations.
• Evaluate root cause analysis for product or service failures.
• Write clear, concise, and professional-quality audit reports.
• Present audit findings to management to drive quality improvement.

TARGET AUDIENCE:

Quality Coordinators, Department Managers, QA/QC Staff, Customer Service Supervisors, and ISO 9001 Implementation Team Members.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.