COURSE OVERVIEW:

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. This course provides a foundational understanding of the standard’s principles, helping participants understand how a well-implemented QMS can improve efficiency, reduce risk, and enhance customer satisfaction.

The scope of this training involves an exploration of the seven Quality Management Principles that form the basis of the standard. Participants will be introduced to the High-Level Structure (Annex SL) and the core requirements of clauses 4 through 10. The curriculum emphasizes the transition from a purely procedural approach to a "risk-based thinking" and "process approach" mindset, which are the cornerstones of the 2015 revision.

Coverage includes an overview of the Plan-Do-Check-Act (PDCA) cycle and how it drives continuous improvement across all levels of an organization. Attendees will learn about the importance of leadership, context, and documented information in maintaining a robust QMS. This course serves as a vital first step for employees, managers, and quality professionals who are beginning their journey with ISO 9001 or looking to refresh their understanding of the standard's modern requirements.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Define the purpose and business benefits of an ISO 9001 QMS.
• Understand the seven Quality Management Principles (QMPs).
• Explain the concept of "Risk-Based Thinking" in a quality context.
• Describe the Plan-Do-Check-Act (PDCA) cycle for process improvement.
• Identify the internal and external issues affecting the organization's quality.
• Understand the role of Top Management in the success of the QMS.
• Recognize the requirements for a Quality Policy and Quality Objectives.
• Describe the importance of resource management, including competence and awareness.
• Identify the elements of operational planning and control.
• Explain the process of monitoring, measurement, analysis, and evaluation.
• Understand the purpose of internal audits and management reviews.
• Define the steps for handling non-conformities and implementing corrective actions.

TARGET AUDIENCE:

Employees new to ISO 9001 environments, Department Managers, Quality Assurance assistants, Customer Service staff, and Business Owners.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.