COURSE OVERVIEW:

Total Quality Management (TQM) is a holistic management philosophy that focuses on continuous improvement and customer satisfaction by involving all members of an organization. This course provides a roadmap for shifting from simple quality control (detection) to a comprehensive Quality Assurance (prevention) and TQM culture. Participants will learn how to align organizational processes, people, and technology to deliver excellence at every touchpoint of the business.

The scope of this training covers the fundamental pillars of TQM, including leadership commitment, employee empowerment, and evidence-based decision-making. Attendees will explore the methodologies of quality pioneers such as Deming, Juran, and Crosby, applying their timeless principles to modern business challenges. The curriculum emphasizes that quality is not the responsibility of a single department but a strategic imperative that must be embedded in the organizational DNA.

Coverage includes the practical implementation of Quality Assurance systems, the use of statistical tools for process monitoring, and the development of customer-centric strategies. The course addresses the human side of quality, focusing on team dynamics, cultural transformation, and the importance of cross-functional collaboration. Participants will gain the skills to lead quality initiatives that reduce waste, enhance brand reputation, and drive long-term institutional growth and profitability.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Define the core principles and evolution of Total Quality Management.
• Distinguish between Quality Control, Quality Assurance, and TQM.
• Apply the PDCA (Plan-Do-Check-Act) cycle to organizational processes.
• Implement the "Zero Defects" philosophy and the "Cost of Quality" model.
• Utilize the Seven Basic Quality Tools for data-driven problem-solving.
• Foster a culture of employee empowerment and continuous improvement (Kaizen).
• Align quality objectives with the organization's strategic vision and mission.
• Design customer-focused processes that exceed stakeholder expectations.
• Develop robust Quality Assurance frameworks for service and manufacturing.
• Lead cross-functional teams to identify and eliminate process inefficiencies.
• Establish Key Performance Indicators (KPIs) to monitor quality maturity.
• Facilitate a TQM implementation roadmap tailored to their organization.

TARGET AUDIENCE:

Quality Managers, Operations Directors, Department Heads, Process Improvement Specialists, Team Leaders, and Executives seeking to drive organizational excellence.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.