COURSE OVERVIEW:

Management Review Meetings (MRM) are a cornerstone of any ISO-based management system, representing the critical link between operational performance and strategic direction. This course is designed to transform these meetings from passive "check-the-box" exercises into dynamic, value-adding forums for decision-making and continuous improvement. Participants will learn how to structure reviews that provide senior leadership with a clear, data-driven picture of the organization’s health and compliance status.

The scope of the training includes the requirements for management reviews across various standards such as ISO 9001, 14001, and 45001. Attendees will explore the specific inputs required for a compliant review, including audit results, customer feedback, and process performance metrics. The curriculum focuses on how to distill vast amounts of data into concise, actionable insights that enable top management to allocate resources effectively and set meaningful organizational objectives.

Coverage extends to the practicalities of facilitation, from agenda setting and time management to the documentation of outcomes. The course addresses the human elements of management reviews, such as fostering engagement and ensuring accountability for follow-up actions. Participants will gain tools for tracking the effectiveness of decisions made during the review and learn how to use the MRM as a catalyst for cultural change and organizational agility.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Understand the regulatory and standard requirements for Management Reviews.
• Differentiate between operational reporting and strategic management review.
• Structure a standard-compliant agenda for Quality, Environmental, or Safety reviews.
• Prepare effective data visualizations that highlight trends and abnormalities.
• Facilitate productive discussions among senior leadership team members.
• Ensure all required inputs (Audit results, KPIs, Feedback) are comprehensively addressed.
• Formulate clear, measurable outputs and action plans from the review process.
• Document meeting minutes that satisfy both internal needs and external auditors.
• Monitor the progress and effectiveness of actions decided during the MRM.
• Align Management Review outcomes with the organization's strategic goals.
• Use the MRM to identify and mitigate emerging organizational risks.
• Improve the efficiency of meetings through better preparation and time management.

TARGET AUDIENCE:

Quality Managers, EHS Managers, Management Representatives, Department Heads, Senior Executives, and Management System Coordinators.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.