COURSE OVERVIEW:

The delivery of complex projects is often hindered not by technical failures, but by the interpersonal friction that arises in high-pressure environments. This course provides a comprehensive framework for project leaders to transform conflict from a destructive force into a catalyst for innovation and team alignment. It focuses on the strategic importance of developing high "Emotional Intelligence" (EQ) to navigate the diverse interests and personalities that define the project stakeholder landscape.

The scope of this training encompasses the psychology of "Team Dynamics," the application of "Thomas-Kilmann" conflict modes, and the mastery of "Active Listening" and "Non-Verbal" communication. Participants will learn how to identify the "Early Warning Signs" of conflict, facilitate difficult conversations between stakeholders, and implement "Negotiation" strategies that achieve win-win outcomes. The course addresses the complexities of "Cross-Cultural" conflict and provides practical tools for building a "Psychologically Safe" team environment.

Coverage includes the analysis of "Power Dynamics" within organizations, the implementation of "Peer Mediation" techniques, and the execution of "Crucial Conversations" for high-stakes project issues. Attendees will explore the link between "Leadership Style" and conflict frequency, learning how to adapt their approach to different personality types and situational pressures. By mastering conflict resolution skills, project leaders will be able to maintain team cohesion, protect the project schedule, and foster a culture of collaborative problem-solving.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Identify the "Root Causes" of conflict in project environments.
• Apply "Emotional Intelligence" (EQ) to manage personal triggers.
• Utilize the "Thomas-Kilmann Conflict Mode Instrument" (TKI).
• Execute "Active Listening" techniques to de-escalate tension.
• Navigate "Power Dynamics" and "Organizational Politics" with tact.
• Facilitate "Crucial Conversations" between conflicting stakeholders.
• Implement "Win-Win" negotiation strategies for project resources.
• Build a "Psychologically Safe" team environment to prevent friction.
• Manage conflict in "Cross-Cultural" and virtual project teams.
• Utilize "Reframing" techniques to turn conflict into collaboration.
• Mediate disputes between "Technical" and "Commercial" departments.
• Develop a personalized "Conflict Resolution Action Plan."

TARGET AUDIENCE:

This course is intended for Project Managers, Team Leads, Program Coordinators, Department Heads, and Lead Engineers who manage multi-disciplinary project teams.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.