COURSE OVERVIEW:

The successful delivery of a project is often determined not by its technical completion, but by its acceptance among a diverse and often conflicting set of stakeholders. This course provides a comprehensive framework for identifying, analyzing, and engaging with individuals and groups who can influence or are impacted by project outcomes. It focuses on the strategic importance of building trust and maintaining transparent communication to align expectations and minimize project resistance throughout the lifecycle.

The scope of this training encompasses the development of sophisticated "Stakeholder Engagement Plans," the application of power-interest matrices, and the mastery of high-stakes negotiation techniques. Participants will learn how to navigate complex organizational politics, manage cultural diversity in global projects, and handle "difficult" stakeholders with professional diplomacy. The course addresses the integration of stakeholder feedback into the project’s decision-making process, ensuring that social and political risks are mitigated proactively.

Coverage includes the analysis of communication channels, the implementation of "Grievance Mechanisms" for local communities, and the utilization of digital tools for stakeholder tracking. Attendees will explore the psychology of influence and learn how to secure the "Social License to Operate" in sensitive environments. By mastering the art of stakeholder management, professionals will be able to foster collaborative relationships that drive project advocacy and long-term organizational success.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Conduct comprehensive stakeholder identification and categorization.
• Utilize the "Power-Interest Matrix" to prioritize engagement efforts.
• Develop integrated Stakeholder Engagement Plans (SEP).
• Navigate complex organizational politics and power structures.
• Apply psychological principles of influence and persuasion.
• Manage conflicting stakeholder expectations through negotiation.
• Design effective communication strategies for diverse audiences.
• Implement "Grievance Redressal Mechanisms" for community impacts.
• Monitor and evaluate the effectiveness of stakeholder engagement.
• Manage "Difficult" or "Hostile" stakeholders with professional tact.
• Utilize digital tools for stakeholder mapping and tracking.
• Secure and maintain the project’s "Social License to Operate."

TARGET AUDIENCE:

This course is intended for Project Managers, Program Leads, Public Relations Officers, Site Managers, and Business Development Executives.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.