COURSE OVERVIEW:

This comprehensive course, focusing on Process Troubleshooting and Problem Solving, helps participants clearly understand what process troubleshooting is, how to refine their troubleshooting skills, and how to determine true root causes rather than just treating symptoms. While the primary context is refinery and process plant operations, the principles apply across oil, gas, and petrochemical facilities.

The course covers the fundamentals of refinery operations, structured troubleshooting methods, use of plant data and field observations, and practical approaches to dealing with equipment and process upsets, including utility failures. Participants will engage in practical exercises and case studies to apply the concepts learned to realistic operating scenarios and emergencies.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

1. Define process troubleshooting and distinguish it from routine operation and maintenance activities.
2. Describe the main sections of a typical refinery and how upsets in one unit can affect others.
3. Apply a structured process, troubleshooting and problem-solving methodology to real plant situations.
4. Collect, organize, and interpret process data and field observations to support troubleshooting.
5. Determine the root cause of process problems using simple, practical tools rather than relying on trial and error.
6. Recognize typical refinery and process plant upsets and relate them to underlying process, equipment, or utility issues.
7. Assess the impact of utility failures on process operations and identify suitable immediate and longer-term responses.
8. Communicate effectively with operations, maintenance, and management during troubleshooting and emergencies.
9. Develop and prioritize corrective and preventive actions to reduce the recurrence of process problems.
10. Capture and document lessons learned from process incidents to improve overall plant performance and reliability.

TARGET AUDIENCE:

-Process Engineers

-Refinery and Petrochemical Operations Engineers

-Junior and Graduate Engineers supporting plant operations

-Control Room Engineers and technically oriented Senior Operators

-Technical Support and Plant Engineering Staff involved in troubleshooting and incident follow up

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures and discussion sessions, as well as case studies, will be managed to maximize the amount and quality of information, knowledge, and experience transfer. The course will be intensive but practical and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance learning. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and after the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.