COURSE OVERVIEW:

In the data-rich environment of modern industry, the challenge is not collecting data, but converting it into actionable intelligence. This course provides a strategic methodology for the development of Maintenance Key Performance Indicators (KPIs) and the design of high-impact Performance Dashboards. It focuses on the transition from simple "Lagging" indicators (what happened) to "Leading" indicators (what will happen), providing a proactive steering mechanism for the maintenance organization.

The scope of this training involves the selection of the "Critical Few" metrics that truly drive business value, aligned with the SMRP (Society for Maintenance and Reliability Professionals) best practices. Participants will learn how to build a "Balanced Scorecard" that covers Reliability, Cost, Safety, and Work Management. The curriculum emphasizes the technical side of data visualization, ensuring that dashboards are intuitive, accurate, and capable of telling a compelling story to both technicians and executive leadership.

Coverage includes the calculation methodologies for complex metrics like OEE (Overall Equipment Effectiveness), MTBF (Mean Time Between Failures), and Maintenance Cost as a percentage of RAV (Replacement Asset Value). Attendees will explore the architecture of "Automated Dashboards" using BI (Business Intelligence) tools and CMMS data. By the end of this course, participants will be able to design and implement a performance measurement system that identifies "Bad Actors," tracks improvement initiatives, and fosters a culture of data-driven accountability.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Define the characteristics of a high-quality maintenance KPI.
• Differentiate between "Leading" and "Lagging" performance indicators.
• Select the "Top 10" KPIs for a world-class maintenance organization.
• Calculate complex metrics (OEE, MTBF, MTTR, and NPV) accurately.
• Design a "Balanced Scorecard" for the maintenance department.
• Utilize BI tools to create "Live" maintenance dashboards.
• Establish a "Single Source of Truth" for maintenance data reporting.
• Identify "Bad Actor" assets using frequency and severity metrics.
• Align maintenance KPIs with corporate financial objectives.
• Use data visualization to communicate technical performance to non-experts.
• Implement "Visual Management" on the shop floor using dashboards.
• Conduct "Performance Review" meetings based on objective data.

TARGET AUDIENCE:

This course is vital for Maintenance Managers, Reliability Engineers, CMMS Administrators, Plant Directors, and Asset Analysts.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.