COURSE OVERVIEW:

The meaning of this course lies in the technical leadership required to maintain the scientific integrity and operational efficiency of a high-performance laboratory. While the Quality Manager focuses on the administrative framework, the Technical Manager is responsible for the validity of the results, the competency of the staff, and the suitability of the methods used. This program provides the advanced management and technical skills needed to oversee a complex analytical facility that must balance rigorous scientific standards with commercial or industrial deadlines.

The scope of the training addresses the multifaceted responsibilities of the Technical Manager as defined by ISO/IEC 17025. It covers the strategic management of laboratory resources, including the selection of advanced instrumentation and the design of validation protocols for new analytical methods. Participants will explore the psychology of technical leadership, focusing on how to build and maintain a competent scientific team, manage technical conflict, and drive a culture of continuous technical improvement.

The coverage includes a comprehensive investigation into the "Technical Review" process, measurement uncertainty management, and the oversight of proficiency testing (PT) programs. The course emphasizes the role of the Technical Manager in high-level problem solving, the management of "Out-of-Specification" (OOS) investigations, and the technical defense of the laboratory during external audits. By mastering these management protocols, participants will be able to ensure that their laboratory delivers definitive, high-fidelity data while operating as a high-efficiency business unit.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Define the technical management requirements of ISO/IEC 17025:2017.
• Lead the selection, procurement, and qualification of new lab equipment.
• Oversee the design and execution of method validation protocols.
• Manage the technical competency and training of laboratory staff.
• Evaluate and mitigate technical risks in the analytical workflow.
• Lead high-level "Out-of-Specification" (OOS) technical investigations.
• Optimize laboratory resources for maximum throughput and quality.
• Interpret and act upon Proficiency Testing (PT) performance data.
• Ensure the technical integrity of the Laboratory Information System (LIMS).
• Represent the laboratory's technical capabilities during external assessments.
• Drive continuous technical improvement and innovation in the lab.
• Communicate complex technical status and risks to senior management.

TARGET AUDIENCE:

This course is intended for Technical Managers, Laboratory Directors, Department Heads, and Senior Scientists preparing for leadership roles.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.