COURSE OVERVIEW:

The meaning of this course lies in the optimization of the support laboratory as a critical partner in industrial production and research. A support laboratory does not operate in isolation; it must be a high-efficiency engine that provides accurate data at the speed of business. This course provides the managerial toolkit required to balance technical precision with operational excellence, ensuring that the laboratory adds measurable value to the parent organization.

The scope of the training addresses the multifaceted challenges of managing people, processes, and equipment within a support environment. It covers the implementation of Lean laboratory principles to reduce turnaround times and minimize waste without compromising scientific integrity. Participants will explore the dynamics of resource allocation, the management of fluctuating sample volumes, and the development of key performance indicators (KPIs) that accurately reflect laboratory health and impact.

The coverage includes a comprehensive look at laboratory budgeting, chemical inventory logistics, and the fostering of a robust safety and quality culture. The course emphasizes the importance of communication between the lab and its internal customers, providing strategies for managing expectations and resolving technical disputes. By the end of the program, participants will be able to transform a reactive support unit into a proactive, strategically aligned analytical service.

COURSE OBJECTIVES:

After completion of this course, the participants will be able to:

• Align laboratory goals with organizational business objectives.
• Implement Lean laboratory principles to optimize sample throughput.
• Manage laboratory budgets and justify capital expenditures.
• Develop and track meaningful Key Performance Indicators (KPIs).
• Foster a culture of safety and proactive hazard identification.
• Manage the recruitment, training, and retention of technical staff.
• Implement robust chemical inventory and waste management systems.
• Design laboratory layouts that maximize workflow efficiency.
• Negotiate service levels and manage internal customer expectations.
• Lead the laboratory through internal and external quality audits.
• Utilize LIMS data to forecast laboratory resource requirements.
• Manage technical change and laboratory equipment upgrades.

TARGET AUDIENCE:

This course is intended for Laboratory Supervisors, Team Leaders, Section Heads, and Quality Managers working in industrial support laboratories.

TRAINING COURSE METHODOLOGY:

A highly interactive combination of lectures, discussion sessions, and case studies will be employed to maximize the transfer of information, knowledge, and experience. The course will be intensive, practical, and highly interactive. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share in developing the right answers using their analysis and experience. There will also be some indoor experiential activities to enhance the learning experience. Course material will be provided in PowerPoint, with necessary animations, learning videos, and general discussions.

The course participants shall be evaluated before, during, and at the end of the course.

COURSE CERTIFICATE:

National Consultant Centre for Training LLC (NCC) will issue an Attendance Certificate to all participants completing a minimum of 80% of the total attendance time requirement.