Salesforce Administrator
| 05 – 07 May 2025 | Abu Dhabi | 15 – 17 Dec. 2025 | Dubai | 20 – 22 Oct. 2025 | Abu Dhabi |
Course Objectives:
By the end of this course, participants will:
1.Understand the core functionalities of Salesforce and its role in managing business processes.
2.Learn to configure Salesforce settings to align with organizational requirements.
3.Gain skills in user management, security, and data access controls.
4.Develop proficiency in creating and customizing reports, dashboards, and workflows.
5.Enhance problem-solving skills to troubleshoot and optimize Salesforce operations.
Course Syllabus:
Day 1: Salesforce Fundamentals and Configuration
1.Introduction to Salesforce
2.Configuring Salesforce Settings
3.User Management and Access Controls
4.Workshop: Setting Up and Customizing a Salesforce Org
Day 2: Managing Data and Automation
1.Data Management in Salesforce
2.Automation in Salesforce
3.Reports and Dashboards
4.Practical Exercise: Automating a Workflow and Creating Reports
Day 3: Advanced Administration and Maintenance
1.Security and Access Management
2.Monitoring and Troubleshooting
3.Best Practices for Salesforce Administration
4.Capstone Project: Configuring and Managing a Salesforce Solution for a Business Scenario
