Office Administrator Program

28 Apr. – 02 May 2025Abu Dhabi15 – 19 Dec. 2025Dubai13 – 17 Oct. 2025Abu Dhabi

Course Objectives:
By the end of this course, participants will:
1.Understand the key roles and responsibilities of an office administrator in supporting organizational efficiency.
2.Learn techniques to manage office operations, schedules, and records effectively.
3.Develop skills in communication, problem-solving, and decision-making in an office environment.
4.Gain expertise in using modern office tools and technologies to improve productivity.
5.Enhance their ability to create a professional and organized work environment.

Course Syllabus:
Day 1: Foundations of Office Administration
1.Introduction to Office Administration
2.Office Operations and Procedures
3.Time and Task Management
4.Workshop: Creating a Daily Task Schedule for Office Operations

Day 2: Communication and Interpersonal Skills
1.Professional Communication
2.Interpersonal and Team Collaboration
3.Customer Service Excellence
4.Practical Exercise: Role-Playing Professional Communication Scenarios

Day 3: Record Management and Documentation
1.Office Record Management
2.Documentation and Reporting
3.Data Security and Confidentiality
4.Workshop: Designing a File Management System for an Office

Day 4: Technology and Tools for Office Administration
1.Leveraging Office Productivity Tools
2.Basic Financial Management
3.Technology Integration in Office Management
4.Practical Exercise: Using Productivity Software to Manage a Team Project

Day 5: Leadership and Professional Growth
1.Developing Leadership Skills
2.Problem-Solving and Decision-Making
3.Continuous Improvement and Career Development