Learning Objectives

Upon successful completion of this course, participants will be able to:

1. Introduction to Service Station Operations

• Understand the roles and responsibilities of administrative personnel in service station management.
• Identify key components of a service station, including fuel management, convenience store operations, and vehicle services.
• Recognize industry trends and challenges impacting service station operations.

2. Financial Management and Cost Control

• Implement cost-effective strategies to maximize profitability and operational efficiency.
• Manage daily cash flow, sales reports, and reconciliation of revenue and expenses.
• Utilize financial reporting tools to track key performance indicators (KPIs) and profitability metrics.

3. Inventory and Supply Chain Management

• Monitor and control fuel stock levels to avoid shortages and overstocking.
• Manage inventory for convenience store items and automotive products.
• Work with suppliers and distributors to optimize pricing and inventory turnover.

4. Compliance, Safety, and Environmental Regulations

• Ensure adherence to fuel storage and dispensing regulations.
• Implement workplace health and safety protocols for employees and customers.
• Manage waste disposal, environmental hazards, and regulatory compliance inspections.

5. Customer Service and Relationship Management

• Develop effective customer service policies to enhance customer experience.
• Train staff in handling customer complaints, upselling services, and improving satisfaction.
• Implement loyalty programs, promotional campaigns, and engagement strategies.

6. Workforce Management and Training

• Recruit, train, and retain employees for operational efficiency.
• Develop employee schedules, payroll management, and performance evaluation techniques.
• Ensure compliance with labor laws and workplace policies.

7. Technology and Digital Solutions in Service Station Operations

• Utilize point-of-sale (POS) systems and automated billing solutions.
• Implement security and surveillance systems for fraud and theft prevention.
• Leverage digital tools for fuel tracking, reporting, and online customer engagement.

8. Crisis and Risk Management

• Develop emergency response plans for fuel spills, fire hazards, and security threats.
• Implement fraud prevention strategies, including employee and customer fraud detection.
• Manage insurance policies and liability coverage for operational risks.

9. Case Studies and Practical Applications

• Analyze successful service station management practices through real-world case studies.
• Participate in role-playing exercises and problem-solving scenarios.
• Develop an operational improvement plan for service station management.

Target Audience

• Service station managers and administrators
• Business owners and franchise operators in the fuel retail industry
• Employees aspiring to move into service station management roles
• Financial controllers and operations personnel in service station businesses